Support — Катаємо

Need help with Катаємо? You're in the right place.

Contact us

For all questions, bug reports, account issues, content takedown requests, or feedback:

📧 support@ser1ous.com

We typically reply within 2 business days.

What to include in your message

To help us resolve your issue faster, please include:

Your Steam display name (so we can locate your account).
The device you're using (e.g. "iPhone 16 Pro, iOS 18.4" or "Pixel 8, Android 14").
The app version (Settings → About).
A short description of what you were doing.
A screenshot if relevant.

Common topics

"I can't sign in"

Make sure you have an active Steam account.
Check that your device has internet access.
If sign-in still fails, send us your Steam profile URL.

"Push notifications aren't working"

Open your device Settings → Notifications → Катаємо and confirm they are enabled.
Make sure you have signed in at least once after installing.

"My match statistics are missing or wrong"

Match data is recorded from official Ser1ous community servers. Matches played outside those servers are not tracked.
Allow up to 5 minutes after a match ends for stats to appear.

"I want to delete my account"

Email us from the address associated with your Steam account and we will process the deletion within 30 days. See our Privacy Policy for details.

"I want to report inappropriate content or behaviour"

Use the Report button inside the app on the player, lobby, match, or message — it's the fastest route. Reports go directly to our moderation team.

For urgent or off-app issues, email support@ser1ous.com.

Privacy · Terms · Support · Account Deletion